FAQs
Shopping Information
What products does Jsio offer?
We offer a wide range of premium nail products, including gel polish, nail tips, nail glue, nail accessories, nail tools, and DIY manicure essentials.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to check your delivery status anytime.
How long does processing and shipping take?
Order processing usually takes 1–3 business days. Delivery time varies by destination and shipping method.
Do you ship internationally?
Yes, Jsio ships worldwide. Shipping fees and delivery times depend on your country.
What if I entered the wrong shipping address?
Please contact us as soon as possible. If the order has not been shipped yet, we can help update the address.
Payment Information
What payment methods do you accept?
We accept most major payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay / Google Pay
- Shop Pay
- Other local payment options depending on your region
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to ensure your personal and financial details are fully protected.
Why was my payment declined?
Payments may fail due to banking restrictions, incorrect card details, insufficient balance, or security verification errors. Please try again or contact your bank.
Will I be charged additional fees?
All prices are displayed at checkout. International customers may be responsible for duties or taxes depending on their local regulations.
Order Returns
What is your return policy?
We accept returns on unused and unopened products within 30 days of delivery. Items must be in original packaging.
How do I request a return?
Please contact our customer service team with your order number and reason for return. We will provide detailed instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
What if my order arrived damaged or defective?
If your product arrives damaged, defective, or missing items, contact us within 48 hours of delivery. We will replace the item or issue a refund.
How long does it take to receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned items.
Can I cancel my order?
Orders can be canceled before they are shipped. Once an order is dispatched, it cannot be canceled, but you may return it under our return policy after receiving it.